Worst store ever for it being a Dr.marten story you would think they would have more footwear then they do
Don't go there if you're Black, they will not help you. As far as that social club is concerned, you don't even exist. Some short, fat white girl stood at the register and did absolutely nothing while there was a store full of customers. A taller, chubby mixed girl[I figured she would help me after she was done with some customers]decided she was done while some skinny white boy assisted 2 different customers simultaneously. After about 10 mins, I left. I came back after 20 mins and the store was clear. The 2 Chicago were probably in back socializing while ole boy was up front by himself. I stood there for about 2 mins while he pretended I wasn't there. So there's no question there was a racial element on top of entitled laziness
My boyfriend and I visit this store every time we visit the mall, which is fairly frequent, and have never had a problem. The employees always greeted us (at least the usual two I see there always did), and we're big fans of the brand. We went in two days ago with the intent to buy a pair of boots, and there was a new employee I hadn't seen before, a redhead girl. We were not greeted, my boyfriend had to approach her to ask if he could see a pair of boots in a couple different sizes. She never said a single word the whole time she was helping us, she got the boxes and didn't address us at all, just stood there staring at the boxes until we walked over to her and my boyfriend tried on the shoes. She didn't tell us about any other necessary products and barely said anything as we bought the shoes and left. Two days later, as he'said been wearing the shoes all day, my boyfriend notices the shoes don't even have insoles. He calls this location to figure out why or see if he has a broken pair of shoes, and is met with an incredibly rude response. The girl on the phone blows him off and ends the conversation with "I don't make the shoes." He had to call a store in Chicago, eight hours away from us, to be told that the insoles come separate. I don't know the name of this employee since we weren't greeted, she didn't wear a name tag and she didn't tell us her name, neither did the employee on the phone who I assume is the same girl, but whoever she is does NOT need to be working in customer service. Because of her negligence and apathy to her customers, we have to drive an hour back to Bloomington to get insoles that she should have informed us on in the first place. I will no longer be giving my business to this store unless I see the other two (friendly) employees.
Needed a last-minute gift for my daughter and Natalie totally took care of me! Just a great employee! Great store for your next Docs.
If you like Dr Marten shoes, you will enjoy this store. Some of the new designs I think are so so, stick with the classics.
The Dr Martens Store is a US Shoe Store based in Bloomington, Minnesota. The Dr Martens Store is located at 101 North Garden, Mall of America, Bloomington, MN 55425, USA.
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